Claims and Complaints

Lowest Claim Rate in the Moving Industry

With one of the lowest claim rates in the industry, JFK Moving is your safest bet when it comes to choosing a mover. We go above and beyond to make sure that all of your valuables are safe and secured!

JFK’s team of professionals will consult with you prior to your move to avoid risks, discuss our terms and conditions, and clarify our insurance coverage. When an unexpected mishap occurs, we are open and honest about procedures and offer you possible alternatives for resolution.

Even when accidents happen, we remain professional, and work promptly and courteously to resolve our clients’ claims. We have a dedicated team of field specialists who can help you with any issues that emerge throughout your relocation. If you have complaints regarding your move, contact us as soon as possible, and we will assist you in finding a solution!

When should I file a formal complaint against a moving company?

We urge you to file a complaint against a moving company when the company breaks the terms of your contract. No one likes to be on the receiving end of deceptive business practices. Here are several valid reasons to make a complaint:

  • Late pickup or delivery. Your moving company misses the contracted date to pick up or deliver your belongings.
  • Stolen items.Your items are missing at delivery.
  • Moving scams. Your mover takes your money but never performs the work.
  • Unlawful possession of belongings. Your moving company holds your belongings hostage until you agree to pay a higher fee.
  • Slow service. Your mover deliberately moves at a slow pace to increase hourly charges.
  • Unexpected charges. Your final bill includes charges not specified in your contract.

Let’s say you paid a hefty deposit, and no one showed up on move day. Or maybe you were asked to pay thousands of dollars before the driver would release your belongings for delivery.

Remember: you can leave customer reviews for problems such as poor customer service, misleading websites, or extensive damage to your property, but for more significant issues like missing items and random charges not mentioned in your contract, it’s more effective to file a formal complaint.

How to make a claim to JFK Moving?

Fill the form

Frequently Asked Questions

Double drive time is the time it takes for getting to the point of origin to the point of destination, and then back.
The Double Drive Time Law (DDT), passed by the California Public Utilities Commission (CPUC), requires California based moving companies to double the amount of time it takes to get from the origin point to the destination point at the agreed upon hourly rate. This law applies to ALL moving companies in the state of California.

For example, if it takes us 30 minutes to drive from your pick-up to the drop-off location, 30 additional minutes will be added to your final invoice.

Our workers at JFK Moving are experienced and vetted movers with years of on-the-job experience and always seek to provide the highest quality of customer service

We move long distance to Northern California, Nevada, Arizona and some parts of Oregon and Colorado