Claims and Complaints
Lowest Claim Rate in the Moving Industry
With one of the lowest claim rates in the industry, JFK Moving is your safest bet when it comes to choosing a mover. We go above and beyond to make sure that all of your valuables are safe and secured!
JFK’s team of professionals will consult with you prior to your move to avoid risks, discuss our terms and conditions, and clarify our insurance coverage. When an unexpected mishap occurs, we are open and honest about procedures and offer you possible alternatives for resolution.
Even when accidents happen, we remain professional, and work promptly and courteously to resolve our clients’ claims. We have a dedicated team of field specialists who can help you with any issues that emerge throughout your relocation. If you have complaints regarding your move, contact us as soon as possible, and we will assist you in finding a solution!
When should I file a formal complaint against a moving company?
We urge you to file a complaint against a moving company when the company breaks the terms of your contract. No one likes to be on the receiving end of deceptive business practices. Here are several valid reasons to make a complaint:
- Late pickup or delivery. Your moving company misses the contracted date to pick up or deliver your belongings.
- Stolen items.Your items are missing at delivery.
- Moving scams. Your mover takes your money but never performs the work.
- Unlawful possession of belongings. Your moving company holds your belongings hostage until you agree to pay a higher fee.
- Slow service. Your mover deliberately moves at a slow pace to increase hourly charges.
- Unexpected charges. Your final bill includes charges not specified in your contract.
Let’s say you paid a hefty deposit, and no one showed up on move day. Or maybe you were asked to pay thousands of dollars before the driver would release your belongings for delivery.
Remember: you can leave customer reviews for problems such as poor customer service, misleading websites, or extensive damage to your property, but for more significant issues like missing items and random charges not mentioned in your contract, it’s more effective to file a formal complaint.
Frequently Asked Questions
The Double Drive Time rule from the California Public Utilities Commission applies to hourly moves inside California. Instead of charging for the mover’s trip from their yard and back, the drive time between your origin and destination is charged twice at the hourly rate: a 20-minute drive between homes is billed as 40 minutes. The clock otherwise runs from arrival at your origin to the last item placed at your destination.
Our movers are JFK Moving employees with years of on-the-job experience, not day labor. Every crew is led by an experienced lead mover, and the same crew stays with your move from loading to delivery.
We move households anywhere in California: Northern California, the Bay Area, San Jose, Sacramento and the Central Valley, on a dedicated truck with the same crew from pickup to delivery. We do not move out of state. See long-distance moving.
